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Mail Services WEST Pickup

Pick up is located inside the Campus Store on West campus. We are located between the Felix Event Center and Duke Student Commons.  An email notification will be sent when order is ready for pickup.


Ordering Online

Submit your order securely to us via this web site. Visit us again after you have placed your order to easily track your shipment and view order history.

We DO NOT ship to any on-campus housing addresses. These addresses include:

701 E. Foothill Blvd 801 E. Alosta Ave (University Village)
901 E. Foothill Blvd 18757 E Alosta Ave (Mods)
PO Box 7000 675 E. Foothill Blvd (Segerstrom)
PO Box 9521

Ordering By Phone

Call us at 626-815-5044. Our friendly staff will assist you in placing your order over the phone. Use our site as your own personal catalog!


Please see our Return Policy page.

All refunds & exchanges require the original register receipt.

Please see our Return Policy page.

All general merchandise must be returned within 14 days of purchase date. 

  • Refunds/exchanges honored only on unopened merchandise within 14 days of purchase date.
  • Receipt and tags are required.
  • All clearance, doorbuster, and open box items along with gift cards sold are not eligible for refund or exchange. No exceptions
  • Defective merchandise returned in its original packaging will be exchanged for the identical item.
  • Regalia items are considered final sales items and may not be returned or exchanged. 


  • Credit card purchases will be credited to original card
  • Cougar Buck purchases will be credited to Cougar Bucks on the student's ID card
  • Gift card purchases will be credited back to gift card

Contact Support

Our team is available in the live chat box on the bottom right corner of your webpage. Let's chat!

Contact us anytime with questions or concerns via e-mail at:  You may also reach us at 626-815-5044.